Solaira Sdn. Bhd (“the Company,” “we,” “us,” or “our”) is dedicated to guarding and maintaining the confidentiality of your data. This Privacy Policy details what information we collect through our online channels, how we utilize and share that information, and the direct choices you hold regarding your profile data. By engaging with our website at https://solaira.my/ (collectively, the “Site”), you acknowledge and agree to the data management protocols recorded in this policy.
This Privacy Policy applies solely to information processed through the Solaira.my domain and any online systems we own or operate that link directly to this document. This policy does not govern any third-party links, vendor platforms, or external applications that may integrate with or link from our Site; those frameworks are subject exclusively to their own distinct privacy declarations.
We process several classifications of data when you utilize our Site or initiate corporate inquiries:
- Identifiers & Contact Parameters: Information you submit willingly through contact blocks or interactive communication links, including your full name, business email address, phone number, company profile, job title, and corporate structure.
- Commercial & Project Metadata: Operational details provided to us regarding marketing projects requested, considered, or active, alongside transaction details and campaign briefs.
- Device & Telemetry Analytics: Network tracking details collected automatically via script trackers and cookies, including your Internet Protocol (IP) address, browser classification, hardware markers, pages viewed, links clicked, and referring source URLs.
- Survey & Assessment Inputs: Information you provide inside optional feedback forms, strategic corporate assessments, or diagnostic inquiries.
You may choose to withhold specific data parameters, but this may restrict your ability to leverage specialized segments of the Site or receive direct business consultation.
We secure data through three primary avenues:
- Direct Submission: Information you share when filling out inquiry forms, requesting corporate consulting, initiating WhatsApp chat redirections via +60127454122, or messaging info@solaira.com.
- Automated Trackers: Technical details gathered seamlessly via tracking pixels, cookies, secure scripts, and server log systems as you navigate our platform.
- Third-Party Networks: Information shared with us by b2b partners, professional platforms, or verification registries that help us optimize our corporate database records.
We utilize the information we compile to achieve specific, legitimate business goals:
- To operate, maintain, defend, and optimize the functional layout of our Site.
- To address your corporate inquiries, formulate project proposals, and deliver integrated healthcare marketing, pharmacy strategy, and consulting solutions.
- To coordinate, manage, and execute professional webinars, tech demonstrations, or corporate events.
- To deliver industry newsletters, strategic insight documents, and promotional updates regarding Solaira’s service suite, provided you have opted in (you retain the right to opt out at any time).
- To review traffic analytics, evaluate the reach of our digital campaigns, and map out target audience engagement (via Google tools).
- To isolate, mitigate, and resolve technical vulnerabilities, cyber threats, or systemic fraud.
- To remain compliant with statutory administrative frameworks and corporate legal duties inside Malaysia.
If you subscribe to our corporate newsletters, download marketing case studies, or opt into updates, we will send communications detailing healthcare insights and offers. You can halt the receipt of promotional messages at any point by utilizing the “Unsubscribe” link placed inside those emails or by making a direct request to info@solaira.com. We will continue to send essential, non-marketing emails regarding active contract invoicing or project adjustments.
Solaira leverages third-party digital tracking systems, including Google Analytics, to capture aggregated, non-identifying telemetry. These platforms record metrics like browser signatures, geographic regions, and traversal times to help us optimize page layout performance.
Furthermore, we manage and organize our subscriber data, client relationships, and business development leads inside specialized Customer Relationship Management (CRM) databases. These systems are kept locked under high-level corporate security measures to manage preferences and project files securely.
We analyze IP addresses and digital tags to run macro diagnostics, trace broad target market locations, and evaluate traffic origins. IP addresses are handled in an aggregated, un-identified manner and are never linked back to individual identity records unless explicitly demanded for cybersecurity patches, fraud preventions, or legal compliance checks.
The Site and our commercial services are structured purely for corporate professionals and adults. We do not deliberately collect or solicit data from minors or individuals under the age of 18. If we uncover that personal information from a minor has been saved into our databases without verified guardian authorization, we will activate purging protocols to wipe the data instantly. If you believe a minor has shared data with us, please notify us at info@solaira.com.
We do not sell, rent, or lease your corporate or personal data to outside parties. Disclosures are restricted exclusively to the following circumstances:
- Service Providers & System Vendors: We share data with trusted operational vendors processing tasks on our behalf—such as secure web hosts, technical consultants, analytical engines, and banking processors. They are legally restricted from keeping or using your information for independent goals.
- Corporate Transfers: In the event that Solaira goes through a business merger, corporate structural consolidation, or asset sale, your data may be transferred securely as part of that professional transition.
- Legal Protections & Safety Mandates: We will share information if officially compelled by Malaysian regulations, judicial warrants, or statutory enforcement agencies to guard the safety, legal rights, and physical assets of Solaira, our clients, or the public.
Depending on your legal location, you hold explicit, protected choices regarding your data files, including the right to:
- Request confirmation of and access to a copy of the personal data logs we maintain for you.
- Instruct our compliance teams to correct or update inaccurate, erroneous, or out-of-date entries.
- Request the permanent deletion of your data profiles, subject to overriding financial or legal retention duties.
- Withdraw your voluntary processing consent for promotional marketing tracks.
To activate these parameters, you may use the contact options recorded in Section 14 below.
For any questions, specific requests, or evaluations regarding this Privacy Policy, please interface with our compliance point:
- Corporate Entity: Solaira Sdn Bhd
- Registered Location: Menara Pernas, The Horizon, Avenue 7, Tower 7, Levels 7, Bangsar South 59200 KL Malaysia
- Direct Contact Email: info@solaira.com
- Phone Contact: +60127454122