We collect information that identifies you as an individual or relates to an identifiable individual (“Personal Data”). This may include, but is not limited to:
- Identity Data: Full name, identification card (NRIC) number, passport number, gender, and date of birth.
- Contact Data: Billing address, delivery address, email address, and phone numbers.
- Account & Transaction Data: Username, password, purchase history, order details, and payment confirmation details.
- Technical & Usage Data: IP address, browser type, operating system, device identifiers, and details of how you interact with our digital platforms.
Whether the provision of your Personal Data is obligatory or voluntary will be indicated at the point of collection. If it is marked as obligatory, failure to provide this data will result in our inability to process your request, complete your transaction, or provide you with our services.
Your Personal Data is collected and further processed by Solaira for the following purposes:
- To process, fulfill, and deliver your orders and purchases.
- To manage, maintain, and secure your user account.
- To provide customer support, respond to your inquiries, and resolve complaints.
- To comply with legal, regulatory, and governmental requirements in Malaysia.
- Where you have given explicit consent, to send you marketing materials, promotional updates, and personalized offers regarding Solaira’s products.
To fulfill the purposes stated above, your Personal Data may be shared or disclosed to the following classes of third parties:
- Payment gateways and financial institutions for secure payment processing.
- Logistics, courier, and delivery service providers to deliver your orders.
- Information technology (IT) and cloud infrastructure service providers who support our platform’s backend operations.
- Professional advisors, auditors, legal counsel, and law enforcement agencies where required by law.
We ensure that all third-party service providers are contractually bound to implement appropriate organizational and technical security measures to safeguard your data.
Under the PDPA, you possess the following legal rights regarding your data:
- Right of Access: You have the right to request a copy of the Personal Data we hold about you.
- Right of Correction: You have the right to request that we correct or update any inaccurate, incomplete, or outdated Personal Data.
- Right to Limit Processing: You can withdraw your consent or limit the processing of your data at any time (e.g., opting out of receiving direct marketing materials).
If you wish to exercise any of these rights, or if you have any questions or complaints regarding this Notice, please contact our Data Protection representative:
Attention: Data Protection Officer
Email: info@solaira.com
Contact Number: +6012-7454122
Address: Menara Pernas The Horizon, Avenue 7, Tower 7, Levels 7, Bangsar South 59200 KL Malaysia
We implement robust administrative, technical, and physical security standards to protect your data from loss, unauthorized access, or misuse. Solaira will only retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory legal and accounting retention periods in Malaysia.